Orders

Do I have to pay for customs charges on my orders?

Unfortunately Karpash is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Karpash. For more in depth information, we would suggest contacting your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at karpashinfo@gmail.com for an update on the status of an order.

How can I pay for my order?

Karpash has got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept Stripe and PayPal payments.

Is it safe to order online?

You can rest assured that shopping with Karpash is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Can I make changes to my order?

Unfortunately once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order. Still you can contact with us at karpashinfo@gmail.com.

What should I do if receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at karpashinfo@gmail.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately we are currently unable to process exchange. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.